3399 aed Terms & Conditions — Please read in full before using the platform

1 General Terms & Conditions

3399 aed is an online gaming platform offering entertainment services to players in Bangladesh and other countries. These Terms & Conditions constitute a legally binding agreement between 3399 aed and its members.

By accessing or using the 3399 aed platform, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them. These terms may be updated at any time, and continued use of the platform after any changes constitutes acceptance of the revised terms.

While the 3399 aed Terms & Conditions are published in Bengali, the original legal document is in English. In the event of any dispute, the English version shall prevail.

2 Account Registration & Eligibility

The following requirements must be met to open an account with 3399 aed:

• The registrant must be at least 18 years of age.
• Each individual may create only one account.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Opening multiple accounts from the same household or device is prohibited.
• Accounts cannot be created from countries where online gaming is prohibited by law.

After registration, 3399 aed may initiate the identity verification (KYC) process at any time. You may be required to submit a national ID, passport, or other government-issued document to complete KYC. 3399 aed reserves the right to hold withdrawals if KYC verification has not been completed.

Members are solely responsible for keeping their account password secure. If you suspect any unauthorized activity on your account, contact 3399 aed support immediately.

3 Deposit & Payment Policy

3399 aed supports popular mobile banking services in Bangladesh, including bKash, Nagad, and Rocket. The following rules apply to all deposits:

• The minimum deposit amount is BDT 100.
• Deposits must be made from a payment method registered in the account holder's own name.
• Third-party deposits are strictly prohibited.
• If a deposit fails, please contact support within 24 hours.
• 3399 aed does not charge any additional fees on deposits; however, your bank or payment provider may apply their own charges.

4 Withdrawal Policy

The following conditions must be met to withdraw winnings from 3399 aed:

• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be made to the same payment method used for the original deposit.
• The minimum withdrawal amount is BDT 300.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Winnings derived from a bonus must meet the specified wagering requirements before a withdrawal can be made.
• 3399 aed reserves the right to suspend withdrawals and conduct an investigation in cases of suspicious activity.

If your withdrawal is taking unusually long, please contact our support team. Some delays may occur due to banking system processing times.

5 Bonus & Promotion Terms

3399 aed offers a variety of bonuses and promotions, each with its own specific terms. Please read the relevant conditions carefully before claiming any offer.

• Welcome Bonus: New members receive a 100% bonus on their first deposit. A minimum wagering requirement must be met before this bonus can be used.
• Wagering Requirement: Each bonus comes with a specified wagering requirement. For example, 10x means you must wager ten times the bonus amount.
• Validity: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• Maximum Bet: A maximum bet limit applies while using a bonus.

6 Gaming Rules

The following rules apply when playing games on the 3399 aed platform:

• Each game has its own rules, which can be reviewed before the game begins.
• If a game is interrupted mid-round due to a technical issue, the outcome of that round will be determined based on the system records.
• In Live Casino, the dealer's decision is considered final.
• In Sports Betting, if an event is cancelled, your bet will be refunded.
• Any dispute regarding a game result must be reported to support within 48 hours.

All games on 3399 aed operate on internationally certified RNG (Random Number Generator) technology. Game outcomes are entirely random and not predetermined. The platform does not control or influence any results.

7 Prohibited Activities

The following activities are strictly prohibited on 3399 aed:

• Creating multiple accounts or using another person's account.
• Using bots, automation software, or artificial intelligence to play games.
• Colluding with other members to influence game outcomes.
• Exploiting any technical glitch or bug on the platform to gain an unfair advantage.
• Money laundering or introducing funds from illegal sources into the platform.
• Registering with a false identity or fraudulent documents.
• Harassing other members or using abusive language.

If a member is found to be involved in any of the above activities, 3399 aed reserves the right to close the account without notice, forfeit deposited funds, and pursue legal action if necessary.

8 Account Termination & Suspension

3399 aed may suspend or terminate accounts under the following circumstances:

• Evidence of a Terms & Conditions violation has been found.
• False or incomplete information is found during KYC verification.
• The account has been inactive for an extended period (generally 12 months).
• At the member's own request.
• For legal or regulatory reasons.

If you wish to close your account, please contact the support team. All valid balances must be withdrawn before the account is closed. Any bonus balance will be forfeited.

9 Responsible Gaming Policy

3399 aed believes gaming is for entertainment — not a source of income. We encourage all members to follow responsible gaming practices.

The following features are available on 3399 aed:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Session Timer: Set an automatic logout after a specified period of time.
• Cooling-Off Period: Temporarily suspend your account for 24 hours to 30 days.
• Self-Exclusion: Contact support to permanently close your account.

If you have any concerns about your gaming habits, our support team is always here to help. To learn more about responsible gaming, Responsible Gaming View page.

10 Changes to Terms & Legal Matters

3399 aed reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or an on-platform notice.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions. We recommend visiting this page regularly to stay informed of any updates.

Any disputes arising from these Terms & Conditions will first be addressed through negotiation. If a resolution cannot be reached, the matter will be settled through arbitration. Details regarding 3399 aed's legal jurisdiction and applicable law are available upon request.